Ace64 Privacy Policy — Keeping Your Information Safe

Learn exactly how your personal information is collected, stored, and used at ace64 — with full transparency. Protecting your privacy is our top priority.

Updated: January 2026 SSL Secured Language: English

For further questions, visit our FAQ View page.

ace64 never shares your information with third parties Never sold.

Important: By using or registering on the ace64 platform, you are considered to have fully accepted this Privacy Policy. Please read it carefully in its entirety.

1 Introduction

Ace64 (ace64.pro) is a trusted online gaming platform. We believe your personal information belongs to you, and protecting it is ace64's responsibility. This Privacy Policy explains what information ace64 collects, why we collect it, and how it is used.

This policy applies to all ace64 services — including the website, mobile app, and customer support channels. By using ace64, you voluntarily agree to the terms of this Privacy Policy.

ace64's commitment: Your personal information is used solely to improve our service and maintain security. ace64 never sells your data to advertisers or third parties.

2 What information we collect

Ace64 collects certain information to improve your experience and keep the service secure. The types of information we collect are detailed below:

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID Age Verification & Account Registration
Contact Information Email, mobile number Account verification & notifications
Financial information Mobile Banking/Nagad number, bank account Deposit & Withdrawal Process
Transaction History Betting records, deposit and withdrawal logs Account management & dispute resolution
Technical Information IP address, device type, browser Security Verification & Fraud Prevention
Usage Data Page visits, click patterns, session duration Experience improvement & service analytics

Ace64 only collects information that is necessary to provide its services. No excessive or irrelevant data is ever collected.

Transparency Guarantee: At every stage of data collection, ace64 will inform you what information is being collected and why.

3 How We Use Your Data

Ace64 uses your information for the following purposes, each directly related to delivering our service or maintaining platform security:

  • Account management: For registration, login verification, and maintaining account security.
  • Payment Processing: To securely process deposits and withdrawals.
  • Customer Service: To resolve your complaints or queries promptly.
  • Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Legal obligations: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
  • Promotions & Offers: To send you relevant bonuses and offers based on your preferences (you can turn this off at any time).
  • Service Improvement: To analyze and improve the ace64 platform, making it easier and more effective to use.
  • Responsible Gaming: To identify signs of problem gambling and provide timely support.
ace64 never shares your information with third parties for advertising purposes. To opt out of marketing communications, disable that option in your account settings.

4 Cookies Policy

Ace64 uses cookies on its website. Cookies are small data files stored in your browser that help improve site functionality. The types of cookies ace64 uses:

  • Essential cookies: Used to maintain login sessions and verify security. The site cannot function properly without these.
  • Performance Cookies: To analyze which parts of the site are most used — helping ace64 improve its services.
  • Preference Cookies: To remember your language, theme, and other preferences.
  • Analytics Cookies: To understand user experience — collected on a fully anonymous basis.

You can disable or delete cookies from your browser settings at any time. However, disabling certain essential cookies may limit some ace64 features.

Cookie Consent: By visiting the ace64 site, you consent to the use of cookies. A cookie banner will appear on your first visit, giving you the option to set your preferences.

5 Data Sharing & Disclosure

Ace64 never sells your personal information. However, limited data sharing may be necessary in certain circumstances:

  • Payment Processors: Necessary information is shared with Mobile Banking, Nagad, or your bank to process deposits and withdrawals.
  • Identity Verification Services: Identity information may be verified with approved third parties as part of the KYC process.
  • Law enforcement: Information may be disclosed to government authorities if required by legal order or investigation.
  • Technology Service Providers: Limited information is shared with approved technology partners to operate ace64's servers and maintain security.
Never Shared: ace64 does not share any personal information with advertisers, marketing agencies, data brokers, or unrelated third parties.

6 Data Protection Measures

Ace64 uses industry-leading technology to keep your information secure. Our security infrastructure includes:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted, meaning no third party can intercept or read your information in transit.
  • Encrypted Storage: Your sensitive information is stored in encrypted form on ace64's servers.
  • Firewall & Intrusion Detection: Multiple layers of security to block unauthorized access.
  • Regular Security Audits: ace64's security is regularly audited by independent experts.
  • Two-Factor Authentication (2FA): The option to enable 2FA for added security on your account.
  • Restricted Staff Access: Only authorized ace64 staff have limited access to data on a need-to-know basis.
Security Tips: ace64 will never ask for your password by phone or email. If anyone requests your password, report it to ace64 support immediately.

7 Data Retention Period

Ace64 retains your information for a limited period. Retention duration depends on the type of information and applicable legal requirements:

  • Account data: minimum 5 years after account closure (legal obligation).
  • Transaction Records: retained for up to 7 years (as required by financial regulatory guidelines).
  • Customer support conversations: up to 3 years.
  • Analytics data: may be retained indefinitely after anonymization.
  • Cookies and session data: until session end or a maximum of 2 years.

Once the retention period expires, data is securely deleted or anonymized.

8 Your Rights

Every registered user on ace64 has the following rights over their own information:

  • Right to Access: You can request to know what information ace64 holds about you.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to Erasure: Under certain circumstances, you may request that your data be deleted (unless retention is required by law).
  • Right to Withdraw Consent: You can withdraw your consent to marketing messages or specific data use at any time.
  • Right to complain: If you believe ace64's Privacy Policy has been violated, you can file a complaint directly.
  • Data Portability: You can request a copy of your information in a standard format.
To exercise this right, contact ace64 customer support. ace64 will endeavor to respond within 30 business days.

9 Protection of Minors

Ace64 strictly enforces an 18+ policy. Registration and gaming on ace64 is strictly prohibited for anyone under 18. ace64 does not knowingly collect any personal information from minors.

If ace64 becomes aware that a minor's information has been collected, it will immediately delete that data and close the associated account.

A note for parents: If you suspect your child is using ace64, contact customer support immediately. ace64 will take prompt action.

10 Third-Party Links & Services

Ace64 integrates certain third-party services on its platform, such as payment gateways. These services have their own privacy policies, and ace64 is not responsible for those policies.

Before using any third-party service, we recommend reading their own privacy policy. ace64 works only with trusted, verified partners and ensures they meet our data protection standards.

11 Policy Changes

Ace64 may update this Privacy Policy at any time. Users will be notified of significant changes via email or platform notifications.

Continued use of ace64 after any changes will be considered acceptance of the updated Privacy Policy. The "Updated" date at the top of the page always reflects the latest version.

Stay updated: Visit this page regularly and pay attention to notifications sent by ace64.

12 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact ace64:

  • Email: [email protected] (as plain text)
  • Live Chat: Live chat support directly on ace64.pro
  • Support Ticket: Submit a support ticket from your account dashboard

Ace64's data protection team will endeavor to respond to your request within 72 hours.


Ace64 Privacy — 6 Core Commitments

Ace64 earns your trust at every step. Read about our 6 core privacy commitments below.

Encrypted Protection

All your data on ace64 is protected with 256-bit SSL encryption. Hackers and third parties cannot access your data under any circumstances.

Data Is Never Sold

Ace64 never sells your personal information to advertisers or data brokers. Your data is used solely to provide ace64's services.

Your data, your control

View, correct, or request deletion of your data at any time. ace64 respects your choices.

Restricted Staff Access

Only authorized ace64 staff can access your information, and only when necessary — strictly governed by internal policy.

Fraud Prevention

Ace64's automated security systems instantly detect suspicious activity and protect your account.

Regular Audits

Ace64's privacy and security measures are regularly audited and improved by independent experts.


Play Safe on ace64

Your information is fully secure. Register with ace64 and enjoy a trusted gaming experience.

18+ | Play Responsibly

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