Ace64 Terms and Conditions — Everything You Need to Know

1 Introduction & Eligibility

Ace64 (ace64.pro) is an online gaming platform offering Sports Betting, casino games, slots, and fish games to users in Bangladesh and beyond. These Terms and Conditions constitute a legally binding agreement between ace64 and its users.

By accessing or using the ace64 platform, you fully accept these Terms and Conditions, our Privacy Policy, and our Responsible Gaming guidelines. If you disagree with any part of these terms, please refrain from using ace64.

2 Account Register

To open an account on ace64, you must register with accurate and complete information. Each person may only hold one account. Multiple accounts belonging to the same individual will be closed, and any associated bonuses may be forfeited.

• Provide your correct name, date of birth, and contact details at registration.
• Keep your account password confidential and do not share it with anyone.
• Report any unauthorized use of your account to ace64 immediately.
• Every user is responsible for all activities carried out on their account.
• Ace64 may request additional documentation for verification purposes at any time.

3 Age Verification

Ace64 strictly enforces an 18+ policy. You must confirm that you are at least 18 years old when registering. ace64 may request a national ID, passport, or birth certificate at any time to verify your age.

If verification confirms that a user is under 18 years of age, the account will be immediately closed, all deposited funds will be returned, and any winnings will be forfeited.

4 Deposits and Withdrawals

Deposits on ace64 can be made via Mobile Banking, Nagad, or bank transfer. The minimum deposit amount is BDT 300, and the maximum varies depending on the payment method.

• All deposits are credited to your account instantly.
• Withdrawals are typically processed within 24 hours.
• Identity verification may be required before a withdrawal can be processed.
• Ace64 only processes withdrawals to the same payment method used for the original deposit.
• Deposit fees are covered by ace64; however, any charges applied by the payment provider will be borne by the user.

5 Bonuses & Promotions

Ace64 regularly offers welcome bonuses, reload bonuses, cashback, and special promotions. Each bonus comes with its own terms, as outlined on ace64's On the Promotions page Details are specified therein.

• Wagering Requirements: To withdraw after claiming a bonus, you must place a specified amount in wagers (typically 10–30 times the bonus value).
• Duration: Each bonus has a set expiry period. Any bonus that expires will be automatically cancelled.
• One Account, One Bonus: Only one welcome bonus is available per person or household.
• Abuse: If bonus abuse is suspected, ace64 reserves the right to cancel the bonus and investigate the account.
• Changes: ace64 may modify bonus terms or withdraw any bonus at any time.

6 Betting Rules

Certain general rules apply to all betting on ace64. Once a bet is confirmed, it cannot be changed or cancelled.

• All bets will be settled according to ace64's official odds.
• If incorrect odds are displayed due to a technical error, ace64 reserves the right to void the affected bets.
• If a match or event is cancelled, the wagered amount will be refunded.
• If match-fixing is suspected in any event, ace64 may investigate the associated bets.
• For live betting, if any discrepancy arises due to network delays, ace64's decision shall be final.

7 Security and Privacy

Ace64 takes the security of your personal information and financial transactions seriously. Our platform uses 256-bit SSL encryption — the same technology trusted by the banking industry.

• Ace64 will never ask for your password.
• Your information will not be sold or shared with third parties.
• If suspicious login activity or unusual account behaviour is detected, ace64 will notify you.
• Enable two-factor authentication (2FA) to add an extra layer of security to your account.

For more information, visit our Privacy Policy Please read.

8 Responsible Gaming

Ace64 is committed to responsible gaming. We want our users to enjoy gaming as a form of entertainment — not as a source of addiction or financial harm.

• Set Limits: You can set your own daily, weekly, or monthly deposit and betting limits.
• Self-Exclusion: If needed, you can temporarily deactivate your account for a specified period of time.
• Cooling-Off Period: You can take a break ranging from 24 hours up to 6 weeks.
• Reality Check: ace64 sends regular reminders to help you stay aware of your time and spending.

9 Prohibited Activities

The following activities are strictly prohibited on ace64. Violations may result in account closure and forfeiture of funds:

• Depositing through money laundering or illegal funds.
• Using bots, scripts, or automated software to play games.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Creating multiple accounts to collect bonuses.
• Colluding with other players to cheat in any game.
• Any cyberattack or hacking attempt directed at ace64.
• Creating or operating an account using a false identity.

10 Account Closure and Suspension

Ace64 reserves the right to close or suspend any account at any time and for any reason — particularly in cases of terms violations, fraud, or illegal activity, which will result in immediate account closure.

• Users may also request to close their account at any time.
• Users will be given the opportunity to withdraw any verified balance before account closure (subject to conditions).
• The balance of any account closed due to a breach of terms and conditions may be forfeited.

11 Dispute Resolution

For any disputes or complaints, please contact ace64 customer support in the first instance. Our team will endeavour to respond to your complaint within 72 hours.

If a resolution cannot be reached through customer support, ace64's formal dispute resolution process must be followed. In all disputes, ace64's final decision shall prevail. For disputes regarding game outcomes, ace64's system logs shall serve as conclusive evidence.

12 Changes to Terms & Conditions

Ace64 reserves the right to update or modify these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notifications. Continued use of ace64 following any changes will be considered acceptance of the updated terms.